How often do dental clinics reply to Google reviews?
Across 191 dental clinics and 3,820 latest Google reviews, the median clinic replied to 70%. Yet 17.3% replied to none and 18.3% to all of their sampled reviews. Only 54.8% of reviews rated one to three stars received a reply. These observations describe recent review handling, not patient satisfaction or treatment quality.
What does a patient see in your reviews?
A short film for business owners. Silent, with the explanation on screen.
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What does a patient see when they read your reviews?
17.3% of sampled dental clinics replied to none of their latest 20 reviews.
191 dental clinics · 3,820 sampled reviews
Antidote research · 26 October 2026
A review is a conversation a future patient can read.
Give someone ownership. Check new reviews and review sensitive replies personally.
Latest 20 reviews per clinic. This is not an industry wide rate.
Read the study and its limitations.
meetantidote.com/research-studies/dental-review-replies/
What we found
The median clinic took 248.7 hours, about 10 days, to reply. Speed and reply coverage describe different parts of the work; neither measures the quality of a response.
Review replies, with different denominators
The clinic median and the reply rate across one-to-three-star reviews describe different groups.
Chart values as text
- Median clinic reply rate
- 70%
- 1–3 star reviews with a reply
- 54.8%
Clinics at either end of the reply range
Shares of clinics replying to none or all of their latest 20 reviews. These bars do not cover every clinic.
Chart values as text
- Clinics replying to none
- 17.3%
- Clinics replying to all
- 18.3%
How we did it
Collected on 2026-10-26 from Google Maps results and Google reviews. The sample contains 191 dental clinics from the top 10 Google Maps results in each of 20 cities, where available. These are the dental clinics used in our Google Business posts study.
We inspected the latest 20 reviews returned for each clinic: 3,820 reviews in total. The reply-rate median summarises clinic-level reply rates. “None” and “all” refer only to each clinic’s sampled reviews, not its lifetime review history.
The low-star group contains 230 reviews rated one to three stars. Its 54.8% reply rate is measured across those reviews, whereas the 70% headline is a median across clinics. The median clinic’s reply time was 248.7 hours, about 10 days; this describes observed replies, not a response deadline.
Download the aggregate dataset (JSON). Research by the Antidote team; collected . Only aggregates are published; no individual clinics are named.
Limits
- Clinics in Google Maps’ top 10 are not all clinics. Maps results depend on location and time, and this sample cannot establish a dental-industry-wide reply rate.
- Reviews means the latest 20 only. Older reviews, subsequent replies and changes after collection are outside this snapshot.
- A visible reply does not measure its accuracy, empathy or usefulness. We did not evaluate patient outcomes or whether replying caused more bookings.
What this means for you
Give someone responsibility for checking reviews and handling sensitive replies. Verify the facts, avoid disclosing patient information and agree when a person must intervene. Antidote’s Google profile agent handles supported review work under the configured reply policy; choose those rules deliberately with the team.
Cite this study
The Antidote team. “How often do dental clinics reply to Google reviews?” Antidote, 3 Nov 2026. https://meetantidote.com/research-studies/dental-review-replies/
Data collected by the Antidote team on 2026-10-26. Please link to this study so readers can inspect its method and limits.
Read the other Antidote research studies