Dental clinics
Antidote drafts a reply to each new Google review, in your practice’s voice and without patient details. Your practice manager reads it and approves it before it goes out, or agrees a different rule with us for routine replies.
A draft reply for every new review on each connected practice profile. A warm thank-you for good reviews. For a complaint, a calm acknowledgement and a contact route that someone at the practice actually monitors.
Every draft leaves out anything that would confirm the reviewer is a patient: no appointment details, no treatment, no named dentist. That keeps the reply safe to post in public.
Does the reply answer what the reviewer actually said? Is the contact route right for this branch? Does any sentence mention treatment, fees or another patient? If so, it comes out before you approve. If a fact is missing, send the draft back with the question rather than guessing.
It doesn’t remove reviews, write reviews or argue a clinical case in public. When a review raises a clinical concern, the public reply stays short and points to a private conversation; your clinician deals with the concern itself.
Replies follow the rule you agree with the Antidote team. If you choose to review everything, each draft waits for your approval. You can agree a different rule for routine replies, and change it later.
Yes. Each connected Google Business Profile gets drafts for its own reviews, with that branch’s contact route.
The draft acknowledges the experience without discussing care, and offers a private route. The clinical follow-up happens outside the review.
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