Eye clinics
Antidote drafts Google review replies for eye clinics that acknowledge service and frame selection feedback without disclosing prescriptions, payments or appointment details. Your practice manager reads each draft and approves it before it goes out, or agrees a different rule with us for routine replies.
The draft responds to the selection experience the reviewer described, using your practice’s voice. It can thank them and offer private contact with the manager. Replies are for eligible connected Google profiles and avoid turning a retail compliment into confirmation of a clinical relationship or an opportunity to sell.
Does the wording match the original feedback about choosing frames? Has it added prescription, payment or appointment information? Your practice manager removes anything that confirms a private clinical relationship and checks the contact page, asking the optometrist about any sentence that could suggest a health benefit.
It won’t repeat a prescription, write a customer review or remove criticism. A thank-you cannot show that a frame improved someone’s health or suited their clinical needs. Questions about those needs stay with the optometrist privately, even if the review includes details about the purchase.
Anything you ask for in the app waits for your approval. Google review replies follow the rule you agree with the Antidote team: each reply can wait for you, or you can agree a different rule for routine replies. You can change this later.
Yes. The draft can acknowledge the service without quoting prescription or payment details. Your manager checks that it has not added information about a private appointment.
No. Antidote drafts responses; it does not remove reviews or write reviews for customers. Your team handles the underlying concern through its own private process.
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